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I'm still a newbie to the trading world but I have noticed 2 Rithmic/Zenfire platform outages in the last couple of weeks. The outages are not related to the data flow but rather to placing/canceling orders. I am trading the ES. When it happens I have call my broker who gets the same error message and then has to call either Zenfire or the Exchange itself to cancel the order. Here is the message I have received when canceling/placing orders;
THE RISK MANAGEMENT SYSTEM IS NOT AVAILABLE.
I had one today and the other on November 12th. Neither has resulted in a loss but I can see how it could of easily so I'm getting gun shy.
Wanted to check with other forum members to see how often I can expect Zenfire Platform issues like this on average per year. Have I just been unlucky past couple of weeks and I don't need to go shopping for another trading platform?
All thoughts welcome.
Thanks
Can you help answer these questions from other members on NexusFi?
There were issues this morning as well, if you believe the error message thrown it was because their data server clock was misaligned, so no one could login.
But I've never seen the exception error the OP posted.
Does anyone know if you can tell how often I (we) lose connection with Zenfire?
Sure, I know when you are in front of the computer the Control Center in NT tells you, but what I have experienced are occasions when I have stepped out of the room and the connection is lost but then restores itself.
I discover this during Market Replay (inconvienent - but not a life and death issue) and more concerningly if you re-load data in your live trading chart and your indicator signals look different ie what was a trade initially is no longer signalled as one after re-loading.
So I wondered if there is a tool that tells/records when you lose connection and for how long. Would ZenFire be able to tell us?
In my situation I am still trying to establish if it is a ZenFire issue or my router/broadband connection.
Do others on this forum loose Zenfire connection once or twice a day for a minute or so? I had issues today (23 November EST) 9.05am, midday, and 3.32pm.
Thanks guys. In that case I'll put the platform issues I had 2 weeks in a row down as bad timing and not a thing that happens all the time. My broker said he has only seen Zenfire go down once in 12 months on average which I guess in the scheme of things is pretty good.
Platform: "I trade, therefore, I AM!"; Theme Song: "Atomic Dog!"
Trading: EMD, 6J, ZB
Posts: 796 since Oct 2009
AMP and Mirus clear through Dorman Futures and Zenfire is through Dorman.
What I have noticed on TF and a few other contracts were the feeds were haulting and pausing without notice or pattern, and then pulsing and sending throuh huge qualtities of executions in a fraction of a second instead of continuous as previously.
What this does to the error rate and data sampling process is disrupt and cause an artificially lopsided progection of price, T/A indications and direction, and then causes the traders (collectively) to make decisions that are out of phase with realtime; allows these black boxes and hedge traders to be able to head fake and false lead the markets and then with moderate volume snap the market 12ticks -18ticks, whether in same or opposite direction.
This is massively wrong!, but allowed to hppe. Go figure.
Is it a safe assumption that the issue wasn't caused by trying to access the web via WIFI (wireless)? I would never personally trade with anything other than hard-wired network connections as we experience a few WIFI drops/reconnects at home with all the other competing hot spots in the neighborhood, but figured it worth mentioning in case some folks are trading from laptops for convenience.
Can anyone confirm if they also had some brief disconnects with ZF today.
See attached NT log snapshot - the times are USA ET.
The disconnects are only for a couple of seconds.
I am trying to understand if this is a ZF issue or something to do with internet quality between the USA and New Zealand - so I would be interested in other futures.io (formerly BMT) members from the USA and overseas having a look at their log tab on NT7 if they are using ZF data feed.
Some days I don't get any, but probably 50% of the time I get 2 or 3 disconnections a day.
I am not losing broadband connection and my ISP has confirmed this.
I have a server that is hosted in Chicago. I use Mirus / Zenfire and I have NOT had any disconnects in the last 6 months. I use an automated strategy and disconnects wreck havoc with it's performance so that is why I have chosen to host in a datacenter in Chicago.
