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Problem with MultiCharts and Mirus


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Problem with MultiCharts and Mirus

  #1 (permalink)
 
torroray's Avatar
 torroray 
Malaysia
 
Experience: Beginner
Platform: Multichart DT
Broker: MB Trading
Trading: Fx
Posts: 272 since Nov 2009
Thanks Given: 52
Thanks Received: 61

Hi,

Like to ask for some advice.

I see a lot of broker offering Ninja out there and I personally dont like Ninja since V6.5 till present version.

I like Multichart but I have connection issue with zen and spent few hours today with Multichart Support and Mirus trying to solve the problem and still its not fixed.

I am worried that choices are limited for beginner and you have to spend more if you want other alternative than Ninja/zen/rithmic combo.

I find it hard to find a good fit for broker with platform and data feed that is ideal for me.

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  #3 (permalink)
 
mattz's Avatar
 mattz   is a Vendor
 
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torroray View Post
Hi,

Like to ask for some advice.

I see a lot of broker offering Ninja out there and I personally dont like Ninja since V6.5 till present version.

I like Multichart but I have connection issue with zen and spent few hours today with Multichart Support and Mirus trying to solve the problem and still its not fixed.

I am worried that choices are limited for beginner and you have to spend more if you want other alternative than Ninja/zen/rithmic combo.

I find it hard to find a good fit for broker with platform and data feed that is ideal for me.

We do have customers from your country. I would be more than happy to assist you with a month trial of Rithmic+MultiChart.

Your choices are not limited at all, you can choose amongst many options! you sound frustrated...don't be.
Other on this thread will tell you of what they like as well.

Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email [email protected]
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  #4 (permalink)
 
torroray's Avatar
 torroray 
Malaysia
 
Experience: Beginner
Platform: Multichart DT
Broker: MB Trading
Trading: Fx
Posts: 272 since Nov 2009
Thanks Given: 52
Thanks Received: 61

Hi Matz,

Thanks for the offer. Not sure why data feed wont connect to MC. I would like for MC Support to take a stab at the problem first. They said it was my PC. Not sure the exact problem since they said other similar setup works fine. If I dont get any response from them within a week I will contact you.

I dont want to say I am frustrated but I would like to find a solution to fit me. Currently I'm with MBTrading trading forex and I would like to give the 6E a try.

I would like to concentrate on trading rather than figuring out on how to get everything to work together. I konw that in order to concentrate on trading I have to figure the first step which is a solution that suits me.

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  #5 (permalink)
 
mattz's Avatar
 mattz   is a Vendor
 
Posts: 2,493 since Sep 2010
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torroray View Post
Hi Matz,

If I dont get any response from them within a week I will contact you.

you have patience but this should be solved faster.

Maybe there is something on the computer that is blocking it like an antivirus, or another feed. I would suggest to close all other applications to see for starters.

Trading futures and options involves substantial risk of loss and is not suitable for all investors. Past performance is not necessarily indicative of future results. You may lose more than your initial investment. All posts are opinions and do not claim to be facts. Please conduct your own due diligence. Use only Risk capital when trading Futures.
1 800 771 6748 local 561 367 8686 email [email protected]
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  #6 (permalink)
 
Big Mike's Avatar
 Big Mike 
Manta, Ecuador
Site Administrator
Developer
Swing Trader
 
Experience: Advanced
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torroray View Post
Hi,

Like to ask for some advice.

I see a lot of broker offering Ninja out there and I personally dont like Ninja since V6.5 till present version.

I like Multichart but I have connection issue with zen and spent few hours today with Multichart Support and Mirus trying to solve the problem and still its not fixed.

I am worried that choices are limited for beginner and you have to spend more if you want other alternative than Ninja/zen/rithmic combo.

I find it hard to find a good fit for broker with platform and data feed that is ideal for me.

If you are asking what you should do, then I think you should be willing to spend more time working with support to solve the issue. It is something in your config or your PC, because it works fine for others. So I think you need patience.

Mike

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  #7 (permalink)
 
torroray's Avatar
 torroray 
Malaysia
 
Experience: Beginner
Platform: Multichart DT
Broker: MB Trading
Trading: Fx
Posts: 272 since Nov 2009
Thanks Given: 52
Thanks Received: 61


mattz View Post
you have patience but this should be solved faster.

Maybe there is something on the computer that is blocking it like an antivirus, or another feed. I would suggest to close all other applications to see for starters.

BOB from Mirus disable them

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  #8 (permalink)
 
torroray's Avatar
 torroray 
Malaysia
 
Experience: Beginner
Platform: Multichart DT
Broker: MB Trading
Trading: Fx
Posts: 272 since Nov 2009
Thanks Given: 52
Thanks Received: 61


Big Mike View Post
If you are asking what you should do, then I think you should be willing to spend more time working with support to solve the issue. It is something in your config or your PC, because it works fine for others. So I think you need patience.

Mike

Bob from Mirus and MC support spend more than 2 hours trying to solve the connection problem.

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  #9 (permalink)
 
Big Mike's Avatar
 Big Mike 
Manta, Ecuador
Site Administrator
Developer
Swing Trader
 
Experience: Advanced
Platform: Custom solution
Broker: IBKR
Trading: Stocks & Futures
Frequency: Every few days
Duration: Weeks
Posts: 50,396 since Jun 2009
Thanks Given: 33,172
Thanks Received: 101,536

Give details on exactly what you mean by "connection problem". What are the exact errors? Error messages? Screen shots? Things you have tried?

Mike

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  #10 (permalink)
 
torroray's Avatar
 torroray 
Malaysia
 
Experience: Beginner
Platform: Multichart DT
Broker: MB Trading
Trading: Fx
Posts: 272 since Nov 2009
Thanks Given: 52
Thanks Received: 61



Big Mike View Post
Give details on exactly what you mean by "connection problem". What are the exact errors? Error messages? Screen shots? Things you have tried?

Mike

Sorry I dont have a screenshot. Didnt capture anything since Bob and MC support troubleshoot on it.

What I remember was the log show Rithmic feed freeze and they try to forward the problem to Rithmic to look at.

Mike, I'm not tech savy at al so sorry cant give more info.

Thanks for the care.

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Last Updated on March 31, 2012


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